FREQUENTLY ASKED QUESTIONS
The details that matter.
Before you subscribe.
Clear scope, practical setup requirements and straightforward answers about your FeedPreflight account.
Will this get my products approved by Google?
No. It highlights issues under the supported profiles, but marketplace decisions and policies remain outside the service. Passing a check does not guarantee approval.
Does the service change or submit my feed?
No. You receive findings and exports. You or your feed provider make changes and submit the feed.
What happens to uploaded files?
An upload is a saved snapshot. Replace it when your product data changes. A connected URL feed is fetched again for scheduled checks.
How many landing pages are checked?
Up to 50 per account per week, shared between manual and scheduled checks. These are spot checks and do not cover every product.
Can I use a different country or marketplace?
The published scope is US / GB general retail and apparel profiles. Other countries and marketplaces are not included.
Do I need access to the store website?
You must own or be authorized to monitor the hostname and publish its verification token. This prevents checks being run against an unverified third-party site.
Is there a free trial?
No. The published plan is a monthly subscription with no trial. You can review the sample report and product scope before subscribing.
How do I cancel or request a refund?
Cancel from Settings & billing in your account. For refund requests, contact product support and read the refund policy. Mandatory consumer rights are unaffected.
Can I export or delete my account?
Your account settings provide data export and account deletion. Deletion cancels applicable subscriptions through the payment provider before local data is removed. Backups expire within 30 days.
Still have a question?
Email support@feedpreflightapp.com with your question. Never include passwords, API keys or payment card details.